Contract of Carriage
Booking a Sedan, MPV, or Minibus with All Black Limo means accepting the terms below: how cancellations and no-shows are billed, how payment works, what happens if your flight is delayed, and how to raise a dispute. Read this before you confirm a reservation.
- There is no free cancellation window. A 10% administrative fee always applies to every cancellation, covering credit card and technology processing costs.
- Within 3 hours of the scheduled trip, reservations become non-refundable, since the chauffeur has already been dispatched. Exceptions are case by case.
- Instead of canceling, a reservation can be placed on a 90-day hold one time only. The amount isn't refunded in cash, but stays credited toward a future booking.
- Baggage capacity is 2 large suitcases (Sedan), 5 (MPV), or 13 (Minibus). Book a larger vehicle if you have more.
- Chauffeur requests and vehicle upgrades are based on availability and aren't guaranteed.
- Pets require a larger vehicle than a Sedan, must stay on the floor, and must be noted at booking. Pet damage is the rider's responsibility.
- Smoking and vaping are never allowed in the vehicle. Eating is allowed only with the chauffeur's approval. Biohazard cleaning is charged at a minimum $500 fee plus lost income.
- Disputes must be filed within 72 hours of the ride. All Black Limo responds within 24 hours during business hours, 7 AM to 7 PM, 7 days a week.
- Reservation changes must go through email or a phone call with a live agent. Voicemails aren't accepted for changes.
- Grace period before a no-show applies: 60 minutes at airports, 15 minutes for non-airport pickups.
- After the grace period, if the client can't be reached, the chauffeur may depart. If the client authorizes a standby, wait time is billed in 15-minute increments at the hourly rate.
- All Black Limo accepts all major credit cards and digital payments. Cash is not accepted for trip payment, only for tips.
- All Black Limo holds no liability for lost or damaged personal items left in the vehicle.
- Unaccompanied minor bookings require advance notice and an adult's phone number on file. That adult must consent to any changes to the reservation.
- All Black Limo tracks flights and works to accommodate delays rather than cancel. Notify us as early as possible if you know your flight is running late.
- Disputes must be submitted in writing to reservations@allblacklimoseattle.com.
- These terms apply to every vehicle type: Sedan, MPV, and Minibus.
- All Black Limo holds a 91.8% repeat client rate, built on clear terms set upfront.
Cancellations and fees
There is no free cancellation window. A 10% administrative fee applies to every cancellation, covering credit card and technology processing costs. This is different from the standard 8% fuel surcharge that applies to the trip rate itself.
Within 3 hours of the scheduled trip, every reservation becomes non-refundable, since the chauffeur has already been dispatched. Exceptions are handled case by case at management's discretion.
As an alternative to cancellation, a reservation can be put on hold for up to 90 days, one time only. The amount paid is not refunded in cash. It's held toward a future booking within that 90-day window instead.
No-shows and waiting time
A no-show is when the chauffeur arrives at the scheduled time and location and the client does not appear. The grace period before this applies is 60 minutes for airport pickups and 15 minutes for all other pickups.
If the grace period passes and the client cannot be reached, the chauffeur has the option to depart. If the client authorizes a standby instead, waiting time is billed in 15-minute increments, calculated against the applicable hourly rate.
| Pickup Type | Free Grace Period | After Grace Period |
|---|---|---|
| Airport | 60 minutes | Standby billed in 15-min increments at hourly rate, or chauffeur may depart |
| Non-airport | 15 minutes | Standby billed in 15-min increments at hourly rate, or chauffeur may depart |
Payment methods
All Black Limo accepts all major credit cards and digital payments. Cash is not accepted as payment for the trip itself. Cash is welcome for gratuity only.
Liability for personal items
All Black Limo holds no liability for items lost or damaged in the vehicle. Please check for your belongings before the chauffeur departs.
Unaccompanied minors
If a reservation involves an unaccompanied minor, this must be noted in the reservation at the time of booking, along with a phone number for a responsible adult who can be reached during the trip. That adult must consent to any changes made to the reservation.
Flight delays and schedule changes
All Black Limo tracks scheduled flights and works to accommodate delays rather than cancel a booking. Flight tracking data becomes available once a flight has taken off, so if you know in advance that your flight is delayed, notify us as early as possible so we can adjust the pickup accordingly.
Baggage rules
Each vehicle has a set baggage capacity. If you have more bags than your booked vehicle holds, book a larger vehicle rather than arriving with extra luggage.
| Vehicle | Large Suitcase Capacity |
|---|---|
| Sedan | 2 large suitcases |
| MPV | 5 large suitcases |
| Minibus | 13 large suitcases |
If you arrive with more bags than your vehicle can hold, it's handled at the chauffeur's discretion, case by case. All Black Limo is not responsible for bags left in or removed from the vehicle.
Chauffeur requests and upgrades
Requests for a specific chauffeur, or a vehicle upgrade at pickup, are based on availability and are not guaranteed.
Pets
Pets require a larger vehicle than a Sedan and must sit on the floor, not on the seats. Any damage caused by a pet is the sole responsibility of the rider. A muzzle is recommended for large dogs.
Pets must be noted in the reservation when booking, since some chauffeurs have allergies and need advance notice.
Vehicle conduct
Smoking and vaping are never permitted in All Black Limo vehicles. Eating is allowed only with the chauffeur's approval.
Any biohazard cleaning required after a trip is charged at a minimum $500 cleaning fee, plus a charge for the vehicle's lost income while it's out of service.
Disputes
Any dispute regarding a booking must be submitted in writing to reservations@allblacklimoseattle.com within 72 hours of the scheduled ride. All Black Limo responds within 24 hours during normal business hours, 7 AM to 7 PM, 7 days a week.
Changing a reservation
Don't leave a voicemail for any change to a reservation. Changes must be made by email or by phone with a live agent.
Frequently Asked Questions
What is the administrative fee for canceling a reservation?
A 10% administrative fee applies to every cancellation, covering credit card and technology processing costs.
Is my reservation refundable if I cancel close to the trip time?
No. Within 3 hours of the scheduled trip, every reservation becomes non-refundable, since the chauffeur has already been dispatched. Exceptions are handled case by case.
Can I put my reservation on hold instead of canceling?
Yes, one time. A reservation can be placed on hold for up to 90 days. The amount paid isn't refunded in cash, but it's held toward a booking within that window.
How much luggage can each vehicle hold?
A Sedan holds 2 large suitcases, an MPV holds 5, and a Minibus holds 13. If you have more bags than your vehicle holds, book a larger vehicle.
Can I request a specific chauffeur or upgrade my vehicle at pickup?
Both are based on availability and aren't guaranteed.
What counts as a no-show?
A no-show is when the chauffeur arrives at the scheduled pickup and the client doesn't appear within the grace period: 60 minutes for airports, 15 minutes for non-airport pickups.
Can All Black Limo wait longer than the grace period?
Yes, if the client authorizes a standby. Additional wait time is billed in 15-minute increments at the applicable hourly rate.
Does All Black Limo accept cash for payment?
No. Cash is not accepted for trip payment. All major credit cards and digital payments are accepted. Cash is welcome for gratuity.
Is All Black Limo liable for lost or damaged items in the vehicle?
No. All Black Limo holds no liability for personal items lost or damaged during a trip.
How do I book for an unaccompanied minor?
Note it in the reservation at booking, along with a responsible adult's phone number. That adult must consent to any reservation changes.
What happens if my flight is delayed?
All Black Limo tracks flights and works to accommodate delays instead of canceling. Notify us as soon as you know about a delay, since flight tracking data only becomes available after a flight takes off.
Can I bring a pet on my trip?
Yes, but pets require a larger vehicle than a Sedan and must sit on the floor, not the seats. A muzzle is recommended for large dogs.
Do I need to tell All Black Limo in advance if I'm bringing a pet?
Yes. Pets must be noted in the reservation at booking, since some chauffeurs have allergies and need advance notice.
Who's responsible if my pet damages the vehicle?
The rider. Any damage caused by a pet is the sole responsibility of the rider.
Can I smoke or vape in the vehicle?
No. Smoking and vaping are never permitted in All Black Limo vehicles.
Can I eat in the vehicle?
Only with the chauffeur's approval. Ask before you eat in the vehicle.
What happens if the vehicle needs biohazard cleaning after my trip?
You're charged a minimum $500 cleaning fee, plus a charge for the vehicle's lost income while it's out of service.
How do I file a dispute about a booking, and how fast will I hear back?
Send a written dispute to reservations@allblacklimoseattle.com within 72 hours of your ride. All Black Limo responds within 24 hours during business hours, 7 AM to 7 PM, 7 days a week.
Can I leave a voicemail to change my reservation?
No. Reservation changes must be made by email or by phone with a live agent, not by voicemail.
Questions about how these terms apply to your booking?
Related Reading
Before you book, review the fleet lineup and capacity or contact us if you're traveling with children and need car seat guidance.